Job Description

Pay Range: $61-$65/hr on w2

• This position will be responsible for SDWAN centric design and configuration for customer projects.
• Competent understanding of all layers of OSI model preferred including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products, especially Viptela.
• Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting with customers.

The Main Responsibilities
• Technical SME for Viptela SDWAN project.
• Able to independently complete discovery, customer requirement, and coordination with Sales engineering to complete the SDWAN design solution/configuration.
• Offer additional support and training on SDWAN Viptela related projects with other team members.
• Able to connect with vendor as necessary for addition design, system support.
• Programing language related to automation experience will be a plus.
• Directly engage customer, customer engineering team, and other customer 3rd parties to successfully design and deploy SDWAN solution and follow up with any change request and troubleshooting as needed.
• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
• Update all systems and databases with careful attention to detail.
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and hold others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Minimum Qualifications:
• Associates degree or equivalent education and relevant experience.
• 5+ years of related experience or equivalent.
• May require technical certification.
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Basic+ level of understanding circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points
• Intermediate experience working with Internet and Private Network Solutions
• Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Intermediate experience configuring CPE Routers and Switches
Preferred Qualifications:

• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies.
• CCNP+ equivalent with SDNWAN Viptela design, configuration, and activation experience preferred.\Telecommunications or other relative field of study/work