Job Description

• Analyzes customer information requirements and product cifications to define technical content strategy and plan.
• Designs and develops written and/or visual product-related information hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, fora variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
• Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
• As customer advocate, helps define/refine product requirements.
• Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 6 PLus years related experience or an Advanced University degree and a minimum of 4-6 years experience or equivalent.
• Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies.
• Represents company in professional associations, e.g., STC, ASM-SIGDOC, IEEE, technology standards committees such as DocBook Standards Committee.