Job Description

Pay Range: $60 - $65/hr on W2.

SUMMARY:

• Microsoft Power BI experience required. Partner in a team environment or be able to independently design, develop, and test significant enhancements in Power BI Dashboards, Metrics and Reports, specific to imported Genesys Cloud metrics.
• Develop front end metrics, reporting, dashboards using Microsoft Power BI Dashboards and Reports.
• Apply principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to moderately complex software.

WHAT YOU WILL BE DOING:
· Be involved in all aspects of the development life cycle including, requirements gathering, architecture, development, testing, training, implementation and support of reporting applications to be used internally by our employees.
· Using your creativity and curiosity to partner with associates in other business areas to define business needs and help translate those needs into reporting system requirements.
· Develop backend SQL Server and Oracle data marts in support of team data and reporting initiatives.
· Create complex SQL queries and database objects (stored procs, views, etc) to pull and manage data.
· Developing complex SSIS packages to move and translate data.
· Interface with other teams and departments to develop new and modify existing reporting applications.
· Develop front end reporting applications using Microsoft SSRS and Tableau
· Resolve data and reporting issues from business partners.
· Provide data and programming expertise to meet internal ad hoc data requirements.
· Provide production support (generally during normal business hours) for scheduled reporting activities.

QUALIFICATION:
· 3+ Years Experience with Microsoft Power BI and/or Microsoft PBI Certifications
Experience with programming languages such as: PHP, NET, C#, VBA, Query Languages (SQL, T-SQL, PL/SQL, DMX, MDX) preferred
· Experience with Microsoft SQL Server and the design and development of complex SQL-based database objects and SSIS packages preferred
· Experience with database systems, reporting and analysis tools such as: MS SQL Server (SSRS, SSIS, SSAS), Power BI, MySQL, Client, Oracle BI, SAP Business Objects, MS Excel, MS Access, Tableau, etc...
· Demonstrated ability to troubleshoot complex coding issues that require back-tracing logic through multiple packages, stored procedures and data sources
· Experience with performance tuning
· Experience with Extract, Transformation and Load (ETL) data processes
· Excellent written and verbal communication skills required to communicate with business leaders and end users
· Strong analytical skills, research and problem-solving skills
· Project Management skills
· Process Improvement skills
· Microsoft Power BI experience preferred
· Genesys Cloud experience preferred
· ServiceNow experience preferred
· Telecommunications industry experience a plus

Key Competencies:
· Strives for excellence: You possess a strong ability to work both independently and in a team environment, be self-motivated and willing to expand their knowledge continually. By continually upgrading your own work, you achieve results and outperform the competition. You are a continuous learner who encourages others to learn and are willing to share your knowledge to help others.
· Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
· Problem-Solving: You are a problem solver with the ability to encourage others in collaborative projects and initiatives. Acting both as a broker and consultant regarding resources, you engage others in problem-solving without taking over.
· Accountability: You meet clearly stated expectations and take responsibility for achieving results.