Collaborations Systems Engineer – Autodesk

Descripción : Collaborations Systems Engineer. Empresa : Autodesk. Ubicación : Colombia

Job Requisition ID #

23WD69293

The Digital Enterprise Systems and Experience team @ Autodesk

You will join Enterprise Systems and Experience team (ESE) which is part of Autodesk’s 3500+ person Digital Platform & Experience division. ESE is the team that helps Autodesk drive business and customer success. We are all about improving the productivity and performance of people across the organization.

Position Overview

In this role, you will be part of ESE Collaboration Services team. The Collaboration Systems Engineer will help to shape the future of the way we design and build our growing tools for collaboration.

Responsibilities

  • Work with Engineers that are facilitating the maintenance and support of all Collaboration SAAS and Infrastructure to ensure security, reliability, performance, fault tolerance and high availability

  • Diagnose and handle high profile and complex issues including escalations supporting all Collaboration Services

  • Work with teams to anticipate, identity, and resolve problems affecting application management, system performance, efficiency, and availability

  • Work with key business teams to understand requirements and potential collaboration solutions

  • Maximize the capacities through ongoing capacity planning. Adjust utilization to preclude overload

  • Manage system security ensuring appropriate security controls are in place

  • Oversee vendor involvement where applicable

  • Create and implement technical support processes, metrics, SLAs, policies, and procedures

  • Manage the installations /connectivity, configuring components. Initiate required programs and protocols to ensure seamless integration

  • Participate in the system/project design and engineering process

  • Develop appropriate technical diagramming and interconnectivity with interacting systems

  • Record changes, configurations, incidents, problems, and processes

  • Compare and evaluate the implementation, if done by downstream engineers, against the design, including solution reviews

  • Write and maintain the scripts/builds following Test-Driven-Design principles 

  • Assume 24x7 on-call duty as assigned

Minimum Qualifications

  • 5+ years of experience in an enterprise technology environment

  • 5+ years of project management experience & knowledge of Collaboration Services technologies & solutions

  • Proficient to expert level administration and engineering of: O365, Exchange Online, Teams, One Drive, SharePoint, Sendgrid

  • Practical knowledge and experience with migration tools: ShareGate, BitTitan, Microsoft Migration Manager, Native Hybrid Microsoft migration 

  • Experience migrating email, meeting, file storage, and voice systems

  • Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365

  • Exchange/O365 migrations, mailbox creation/deletion, database migrations, general maintenance

  • Migrating from on-prem resources to cloud services, management of cloud resources in AWS, Azure or other like technologies

  • Candidate must have a sense of urgency but be proficient and accurate

  • Email filtering and Routing

  • Teams / SharePoint Site Development and Administration

  • Superb collaboration, interpersonal, and communication skills

  • Strong focus on the end user experience

  • Excellent problem & resolution skills

  • Excellent organizational and time-management skills

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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